Most visits disappoint due to staff prioritising online orders over walk-ins and showing little interest in customers. Stock runs low by afternoon, choices narrow, and staff rarely engage beyond terse replies.
Recent shift: Pattern of unfriendly staff and poor service spans multiple years; no improvement evident in recent reviews.
Popular for bread and cakes, with standout staff like Farah and Aqil earning praise for warmth. However, service is uneven: some visits feature rushed, unhelpful staff, stale stock, and checkout fumbles, while others highlight cheesecake quality and genuine friendliness. Consistency is the weak point.
The Burrow Cafe draws praise for its relaxed, intimate setting where soft music and attentive staff create a welcoming space to linger over coffee and cake. Reviewers consistently highlight smooth, well-made coffee and layered cakes, with occasional live music performances adding to the appeal on weekends.
Dousserie draws crowds for its pastries, specialty matcha drinks, and mains like grilled chicken chop, though what arrives depends partly on luck. Food quality is strong when the kitchen is focused, but staff warmth varies sharply-some visits feel welcoming, others chilly. Expect to queue at peak times and pay above local cafe norms; one reviewer flagged a staff member reusing gloves after handling garbage, a concern regulars haven't mentioned since. The space fills quickly and gets loud, which suits social visits but not quiet work sessions. Matcha lovers and pastry hunters rate it highly. Delivery orders arrive inconsistently (soggy sides, tight portions). If you're price-sensitive or prefer calm seating, scout alternatives; if you love presentation and don't mind elbowing through a crowd, it's worth a trip.
Last updated 2026-08-14